Question 1

How quickly can I get started?

Accepted Answer

Most clients are matched with a suitable virtual assistant within 3–5 business days after the consultation.
We take time to understand your business and the type of support you need so we can recommend a VA who is the right fit.

👉 (https://calendly.com/propperly-info/free-va-consultation-15-minutes)Book a free consultation to get started(https://calendly.com/propperly-info/free-va-consultation-15-minutes)

Question 2

What tasks can a virtual assistant help with?

Accepted Answer

Our assistants support a wide range of tasks including:

• Inbox and calendar management
 • Customer service and follow-ups
 • Data entry and research
 • Social media management
 • Lead generation
 • CRM updates
 • Administrative support
 • Property management support
 • Airbnb guest communication
 • Marketing and Social media

If you’re unsure whether a task can be done remotely, we can usually help you set up simple workflows to make it work smoothly.

Question 3

Will I work with the same assistant every day?

Accepted Answer

Yes. You will be matched with one dedicated virtual assistant who learns your systems, preferences, and processes over time.
This allows them to become a reliable extension of your team rather than someone new every week.

Question 4

Where are your virtual assistants based?

Accepted Answer

Our assistants are based in the Philippines, one of the world’s leading hubs for remote professionals.
They are known for:

• Excellent English communication
 • Strong work ethic
 • High experience supporting UK and US businesses

All assistants go through our screening and interview process before being introduced to clients.

Question 5

Can I interview the VA before starting?

Accepted Answer

Yes. Before starting, we will introduce you to a suitable candidate and you can meet them in a short video interview to make sure the fit feels right.
Most clients move forward immediately after this step.

Question 6

What if the assistant is not the right fit?

Accepted Answer

Our goal is long-term partnerships, so if something doesn’t feel right we will help arrange a replacement for FREE.
However, this rarely happens because we focus heavily on matching the right candidate from the start.

Question 7

Do assistants work UK hours?

Accepted Answer

Yes. Your virtual assistant will work UK business hours, ensuring they are available during your working day for communication, tasks, and collaboration.
This allows your assistant to integrate smoothly with your team and daily operations.

Question 8

How does communication work?

Accepted Answer

Clients typically communicate with their assistant through tools such as:

• Slack
 • WhatsApp
 • Email
 • Zoom
 • Task management tools (Trello, Asana, etc.)

We help you set up a simple workflow so working with your VA feels natural and efficient.

Question 9

Is there a minimum commitment?

Accepted Answer

Yes. Our plans start from a minimum of 20 hours per week to ensure your assistant can properly learn your workflows and provide consistent support.

All plans are monthly rolling, meaning you can cancel at any time before the next billing cycle.

Question 10

What types of businesses use PropPerly?

Accepted Answer

Our assistants support a wide range of businesses and professionals, including:

• Property managers, estate agents, and Airbnb hosts
 • CEOs and founders who need personal or executive support
 • Small business owners and entrepreneurs
 • Social media agencies and marketing teams
 • Coaches and consultants
 • E-commerce businesses
 • Healthcare clinics and medical practices
 • Financial professionals needing bookkeeping or admin support
 • Sales teams looking for lead generation or outreach support

If your specific need is not listed, we can still help. We provide dedicated assistants matched to your workflow, including more specialised roles when required.

Question 11

Is my data secure?

Accepted Answer

Yes. We take confidentiality and data protection seriously. All assistants sign confidentiality agreements and follow strict guidelines when handling client information.
We also work with tools and workflows commonly used by UK businesses to ensure secure communication and document management.

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