Question 1

How quickly will I be matched with a VA?

Accepted Answer

After your Discovery Call, we’ll match you with a VA within 7 business days.

Question 2

What kind of tasks can the VA handle?

Accepted Answer

Tasks include email/inbox management, listings, calendar updates, booking viewings, CRM  updates, follow-ups, maintenance communication, property access and tenant  communication.

Question 3

What if the VA isn’t a good fit?

Accepted Answer

We o er free replacement VA if needed during your plan. Just let us know and we’ll rematch  you quickly.

Question 4

Can I cancel at any time?

Accepted Answer

Yes — just give us at least 7 days’ notice before your renewal date to avoid being charged for  the next month.

Question 5

Will my VA work UK hours?

Accepted Answer

Yes. All our VAs are scheduled to work during UK business hours.

Question 6

Do you provide training to the VAs?

Accepted Answer

All our VAs are pre-vetted, highly skilled, and quick learners. We aim to match you with  someone who has experience in real estate, but this isn’t guaranteed — and they may not be  familiar with the specific software or processes your agency uses. That’s why we  recommend providing some initial guidance or training tailored to your systems. From there,  your VA will quickly adapt and become a valuable part of your workflow.

Question 7

How do I communicate with my VA?

Accepted Answer

You can use email, WhatsApp, Slack, or any system you already use — we adapt to your  workflow.

Question 8

Do I need to give the VA access to my CRM or systems?

Accepted Answer

Only if required for the tasks you want them to handle.

Frequently Asked Questions